Privacy Policy
For Elpoir App and Website
Effective Date: January 01, 2025
Company Name: Elpoir Salon & Beauty Hub Private Limited
Contact Email: elpoir.official@gmail.com
Website: https://elpoir.com
Elpoir (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and secure your personal data. This Privacy Policy describes how your information is handled when you use our mobile application and website. By accessing or using Elpoir, you consent to the terms of this Privacy Policy. If you disagree with any part, discontinue use immediately.
1. Information We Collect
We collect information to provide you with seamless service, enhance functionality, and ensure security. The data we collect falls under the following categories:
1.1 Personal Information
Account Information
- Business Data: Business Name, Address, Category, Services Offered, Description, Email Address, Phone Number, and optional Profile Image.
- Account Type: E.g., Business Owner, Service Provider, or Manager.
Staff Information
- Full Names, Phone Numbers, Assigned Services, Working Hours, Leave Schedules, Start Date, and End Date.
Phone Appointment and Walk-In Information
- Customer Data: Name (Optional), Phone Number (Required).
- Booking Information: Date, Time, Selected Service or Package, Staff Assigned, Special Instructions, and Price.
Transaction Details
- Payment Amount, Status, and Method (e.g., cash, online).
Service and Package Details
- Service Name, Price, Duration, Gender Preference, and Status (Available/Unavailable).
- Package Information, including Package Name, Included Services, Price, and Availability.
1.2 Device and Permissions
To ensure app functionality, we may request the following permissions:
- Location Access: For features like address verification and location-based services.
- Internet and Network State Access: To ensure seamless connectivity for online services.
- Storage Access: To upload, save, retrieve profile images, files, and export/download sales transaction reports into your device’s memory.
- Camera Access: To allow uploading of images for staff or service profiles.
- Push Notifications: To send reminders, updates, or promotional messages.
- Boot Completion: To enable continuity of scheduled notifications after device restarts.
1.3 Usage Data
We collect app usage data, including:
- Interactions with features such as Walk-In History, Sales, and Staff Management.
- Logs of completed and pending appointments or transactions.
1.4 Cookies and Tracking Technologies
- Cookies may be used on our website to enhance user experience, analyze traffic, and provide personalized services.
2. How We Use Your Information
We use the information collected to:
- Provide and manage your business account, services, and staff.
- Facilitate appointment booking, walk-in management, and transaction tracking.
- Enable the download of sales transaction reports to your device.
- Send notifications and updates relevant to your account.
- Improve app functionality and user experience based on usage data.
- Respond to support inquiries and provide customer assistance.
- Detect fraudulent activity and maintain the security of your data.
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your data with third-party service providers who assist in hosting, analytics, or improving app features.
3.2 Legal Compliance
We may disclose information to comply with legal obligations, enforce our terms of service, or protect the rights and safety of Elpoir and its users.
3.3 With Your Consent
We may share your information if you explicitly consent to such disclosure.
4. Data Retention and Deletion
4.1 Retention
We retain your data for as long as necessary to provide services and comply with legal requirements.
4.2 Deletion
You may request deletion of your data by contacting us at elpoir.official@gmail.com. Requests will be processed within 30 days unless retention is required by law.
5. Cookies and Tracking
5.1 Cookies
Cookies are used on our website to enhance user experience, remember preferences, and provide personalized content.
5.2 Managing Cookies
You can manage or disable cookies through your browser settings. However, this may impact website functionality.
6. Advertising and Analytics
6.1 No Ads Policy
Elpoir does not display third-party advertisements within the app or website.
6.2 Analytics
We use analytics tools to collect anonymized data for understanding usage patterns and improving app performance.
7. Security
We employ industry-standard measures to safeguard your information, including:
- Encryption of sensitive data during transmission.
- Secure storage of personal information.
- Regular system updates and vulnerability assessments.
While we strive to protect your data, no method of transmission or storage is completely secure. We encourage users to exercise caution when sharing sensitive information.
8. Children’s Privacy
Elpoir is not intended for individuals under 18. We do not knowingly collect data from children. If you believe we have collected data from a child under 18, please contact us immediately, and we will delete it.
9. Your Privacy Rights
You have the right to:
- Access Your Data: Request a copy of your personal information.
- Correct Your Data: Update any inaccurate or incomplete data.
- Delete Your Data: Request deletion of your personal information.
- Withdraw Consent: Opt out of data processing or promotional communications.
To exercise these rights, email us at elpoir.official@gmail.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you via email or the app. Your continued use of the app or website signifies acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy, please contact us at:
We are committed to resolving your concerns promptly and transparently.